Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen

Both my animals and I loved being there. I was here for 3 nights and ate at a la carte restaurant for dinner. The staff were welcoming and exceptional and the location was marvellous right in the jungle. What's more, it was 15 mins drive from Xcalacoco.

Spent my time lovely here, I appreciated the place. New-fashioned and perfect room on bar with a dated budget motel was enjoyable. Exceptional and pleasant staff who were always there to help.

Best place I've stayed in before now due to staff and cleanliness. The restaurant was excellent for breakfast and lunch, I tried excellent dishes.

The food was exceptional with variety of alternatives.

Facilities were excellent, but Wi-Fi was a bit slow.

Family-run hotel, terrific for relaxing break.

Everything was excellent, pleasant staff, lovely location just next door to the beach for free and the river. Well cleaned room with a hot tub, room service and wake-up service were a nice surprise.

Had a comfortable stay for one visit, liked staff and drinks. The room was huge with 2 double beds and had wake-up service and room service.

We really enjoyed our 7 nights here.

Good staff and food, we loved this family-run hotel. Booked a room with a view. Overall absolutely amazing stay on property.

The room was clean with exceptionally comfortable beds. The bathroom was huge. Unbeatable location overall, although the area was very basic. We had a such great experience.

Well, Wi-Fi was rather slow.

A stunningly beautiful hotel with a great restaurant and excellent food. The room was with 2 double beds. Easy check-in was a bonus.

The area was really busy.

I came here for 4 nights and had a very very good stay. It was a well worth a visit hotel in a family friendly area.

Hotel was relaxing. The staff and people generally were courteous. My food was great and tasty.

Polite stuff all round. Lovely building, impeccably clean and quiet bedroom. The breakfast was freshly prepared with variety of dishes. The hotel was sweet and in a central location.

Spotlessly clean hotel, well-trained staff, well-stocked room. Buffet breakfast with plenty of options. I liked the room, the bed was comfortable. Service was really very efficient, that made the venue magical place.

Flawless place, comfy beds, hard-working staff. It has super location, very close to - the river and the jungle.

Secluded location, LOVELY breakfast. The units are updated, light. La Brasserie, where you can eat lunch, is walking distance to the hotel.

Everything was very good as always. The staff were fabulous, amazing bed, sumptuous breakfast. The location was prime, just a pleasant stroll away from Grand Coral Golf Riviera Maya. We visited the lobby bar and really enjoyed the complimentary drinks. Hotel was spotless and the service was great!

by and large, it was good choice for sightseeing in playa del carmen, had much fun. breakfast was above average - lots of food and strong drinks. the staff was impeccable, very good service.

Air conditioned room in an absolutely wonderful location, very peaceful stay overall. Staff were happy to help and were amazing when I arrived.

Have stayed at this very family friendly hotel before now and always had brilliant service. Spotless, cozy bed, perfect location. Loved free wireless internet and video games in the room. Breakfast was delicious, there were decent eggs, pastries and fruit...

We loved this place, everything was well managed. Reasonably good breakfast, courteous service. Basic facilities and the pool was good. The restaurant was perfect, and staff thoughtful!

Overall I loved that perfectly fine hotel. Modern bathroom, immensely pleasant staff, what was important for me. The venue was spotless and the location was stunning. Perfect service, perfect breakfast.

Fab rooms, knowledgeable staff, impeccable location - liked it! With smooth check-in and late check-out, this hotel was relatively quiet.

Very very nice staff, appetising food and large breakfast. There were television, terrace and microwave in the room, loved that. Thanks to an excellent service I had a very comfortable stay.

Booked it for 10 days and had a fun experience. The beds were lovely, I slept well.

Great hotel with lovely pool and air-conditioned room. An a la carte restaurant has OK meals. Loved it.

Pool available in the hotel. The venue was near to such local attractions as Playa Xcalacoco.

The room was ideal for family with a comfortable a king size bed. We enjoyed staff and service. The service was good